Solutions » OneDesk Support
Content Supply Chain Solutions for Portals
HOV Services eCONTENT MAX provides portal management solutions that are end-to-end, effective and cost efficient. Publishers requiring a single source to manage their online assets including research, spidering, user management, help desk support and allied services, rely on HOV Services eCONTENT MAX’ well-defined processes.

The basket of offerings that form this supply chain are:

• Customer Support Services – We offer 24 / 7 / 365 support services for both generic and technical areas with teams supporting online platforms for a wide variety of end-users. Our customer support teams support customers with voice and non-voice capability across multiple locations in India and the USA.
  
  
• Subscriber Monitoring Services – We monitor subscriber activity and are the secure one point repository for all subscriber information. Our offerings in this area include promoting specific upsell / renewal campaigns.
  
  
• Content Updating Services – We leverage the unique ACETmax Process that focuses on Analyzing, Capturing, Enhancing and Transforming clients' content, and maximizing their return on investment. These value-added services benefit libraries and publishers.
  
  
• Technology Support Services - We provide Software Development and Maintenance support in various technologies including Open Source (PHP, JAVA/J2EE), Microsoft (.NET) and Scripting Languages (PERL, Shellscript) on Windows/Linux/Unix Platforms. Our extensive data knowledge and capabilities to simplify the most complex data issues serve as an advantage. We also provide platform support services for applications like Angel, BlackBoard, Moodle, Sakai, Woodwing etc. Our quality methodologies are based on the CMM® principles and Six Sigma.
  
  
• Content Quality Services - Our Content Quality Services verify quality at different levels of the process as per pre-defined standards. This service largely benefits customers whose data comes from various sources and requires consistency in accordance to the industry standards besides validation of content and quality adherence.
  
  
• Portal Analytics Services - We take charge of all back-end operations related to the portal. This enables customers to focus on the business aspect of the portal and leave the reporting to us. We provide daily, weekly and monthly reports in various areas including page views for specific digital assets, sever uptime, etc.