Competitive Advantage » Global Footprint » Multiple Nearshore and Offshore Locations
HOV Services eCONTENT MAX leverages its vast network of more than 50 locations in North America, India, China and Mexico, to the advantage of customers. The offshore and North American-based domestic facilities work seamlessly to offer customized and integrated solutions and service offerings that offer high value–add to clients.

Client Engagement Methodology
At HOVS eCONTENT MAX, we believe in long-term business relationships and ensure that every business association is built on a strong foundation of mutual respect, trust and comfort. We therefore go out of our way to offer customers the most ideal mode of engagement. Our unique Client Engagement Methodology is an example of this approach and offers the vast benefits of off shoring as well as expert on-site project management support for critical requirements.

Customer Relationship Managers who serve as single point of contact to customers work out of US locations and support the engagement at every stage including during:

• Presales and project qualification including RFP/Contract Negotiation and understanding of requirements
• Ramp-up and initiation of production
• Production to steady state and peak volume

The Offshore Operating Centers have dedicated Customer Focus Cells, where each Cell comprises functional experts (Project Management, Production, Quality, Engineering, Training and MIS), who are responsible for project delivery. The seamless communication protocols between the US-based Customer Relationship Managers and the offshore Customer Cells ensure smooth and effective functioning of client projects.