Service » Help Desk Service » Customer Help Desk
At HOV Services eCONTENT MAX, we prioritize Customer Support and go all out to ensure non-stop, round the clock, through the year service coverage. We handle in-bound phone, e-mail and web chat queries with Level 1, 2 and 3 support. An application help desk for set-up, bug fixes and change requests enhances the multi-level support. While a team of well-qualified generalists ably supported by domain specialists, deftly handles any clarifications or problems that require to be addressed.

A distinctive feature of our customer support service is an exclusive knowledge base that is created and shared with the customer and the presence of an onsite product representative.

HOV Services eCONTENT MAX offers:

• e Mail Product Support
• Web Chat Support
• Portal / Website Maintenance and Cleanup
• Content Monitoring
• LMS / LCMS Load Monitoring
• Voice Based Support